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Announcements

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WelcomeUse SHIFT+ENTER to open the menu (new window).
Welcome to Versa's public library.

Here you'll find a collection of resources which we hope you'll find interesting and useful. To the left you'll see a list of folders (Policies etc.) which in turn contain documents which we have placed there for the benefit of clients, partners and associates. Elsewhere on this page we will build up collections of other resources, such as a list of links to external sites of interest.
 
If you would like to submit any suggestions for how we can use this area, or for materials, please send them to Simon Tepper, simon.tepper@versa.uk.com.
 
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Internet Explorer or Firefox? (or any other browser for that matter)Use SHIFT+ENTER to open the menu (new window).
For reasons beyond the scope of my technical competence but probably because this site is built with Microsoft technologies, you'll get the best results looking at this library in Internet Explorer.
Sorry about that if, like me, you prefer Firefox, but that's the way it is.
Simon Tepper
Training In A Recession - new document added to our Articles archiveUse SHIFT+ENTER to open the menu (new window).
A review of the need for ongoing training during the current economic downturn.
author: Ben Neild, The Marchmont Observatory/SLIM
Maintaining the Customer ExperienceUse SHIFT+ENTER to open the menu (new window).
An excellent article from McKinsey about the link between customer service and cost eficiencies has been posted to our Articles archive.
Versa VoiceUse SHIFT+ENTER to open the menu (new window).
In October 2009 we launched our bi-monthly newsletter, Versa VoiceSent out to over 1500 leading professionals in local authorities and in the learning and skills sector, Versa Voice will highlight features of Versa's services to the sector, as well as introducing you to some of our clients.
 
A full list of of the editions to date can be found here.
The New Government PlanUse SHIFT+ENTER to open the menu (new window).
Well, it's all change and no doubt there'll be some twists and turns along the way, but here's what's known of the new government's plans. This document is in fact a distillation of the plans and a commentary from the Marchmont Observatory/SLIM at the University of Exeter.