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Articles We Think You Will Find Interesting

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Folder: Change Management
Change ManagementUse SHIFT+ENTER to open the menu (new window).
Folder: EdExcel Funding and Policy Watch
EdExcel Funding and Policy WatchUse SHIFT+ENTER to open the menu (new window).
Folder: QandA LMI Reports
QandA LMI ReportsUse SHIFT+ENTER to open the menu (new window).
Folder: Social Return on Investment
Social Return on InvestmentUse SHIFT+ENTER to open the menu (new window).
Folder: Some articles on marketing and brand management
Some articles on marketing and brand managementUse SHIFT+ENTER to open the menu (new window).
Building a Company Vision.pdf
Building a Company VisionUse SHIFT+ENTER to open the menu (new window).
Enduring companies have clear plans for how they will advance into an uncertain future and are equally clear about the values and purposes they will always stands for.The two components of any lasting vision are core ideology and an envisioned future.
Harvard Business Review September-October 1996
Destructive Dynamics of Middle Management Intervention in Postmerger Processes.pdf
Destructive Dynamics of Middle Management Intervention in Postmerger ProcessesUse SHIFT+ENTER to open the menu (new window).
The research generated in a merger between four partners show how centralized support staff and operational management implemented strategic intent in contradictory ways that led to failure.
Journal of Applied Behavioral Science 2006
Maintaining the customer experience.pdf
Maintaining the customer experienceUse SHIFT+ENTER to open the menu (new window).
Stinting on customer service is a common and sometimes costly response to tough economic times. By managing the customer experience more rigorously, companies can maintain quality while still saving money.
Adam Braff and John C. DeVine
McKinsey 2008PDF
New Government Plan.doc
New Government PlanUse SHIFT+ENTER to open the menu (new window).
with comments from Dr Andrew Dean, Marchmont Observatory / SLIM, University of Exeter
Word 97-2003
Skills for Life in Yorkshire Local Authorities.pdf
Skills for Life in Yorkshire Local AuthoritiesUse SHIFT+ENTER to open the menu (new window).
This document presents some case studies of a Versa project completed in October 2008 to support the Yorkshire local authorities to develop Skills for Life action plans for their workforce.
Social Return on Investment - Valuing What Matters.pdf
Social Return on Investment - Valuing What MattersUse SHIFT+ENTER to open the menu (new window).
An article describing the findings and recommendations of a pilot study of an approach to SROI which has been developed by the New Economics Foundation.
the New Economics Foundation
The Customer Centred Innovation Map.pdf
The Customer Centred Innovation MapUse SHIFT+ENTER to open the menu (new window).
By thoroughly mapping the job a customer is trying to get done, a company can discover opportunities for breakthrough products and services.
Harvard Busines Review; May 2008
The moment of truth in customer service.pdf
The moment of truth in customer serviceUse SHIFT+ENTER to open the menu (new window).
Focus on the interactions that are important to customers - and on the way frontline employees handle those interactions.
The McKinsey Quarterly 2006 Number 1
The next step in open innovation.pdf
The next step in open innovationUse SHIFT+ENTER to open the menu (new window).
The creation of knowledge, products, and services by online communities of companies and consumers is still in its earliest stages. Who knows where it will lead?
The McKinsey Quarterly June 2008
Training in a Recession.pdf
Training in a RecessionUse SHIFT+ENTER to open the menu (new window).
A review of the current economic downturn; the arguments for ongoing investment in staff development during recessionary periods; and the impact of training on business survival and growth during both recessionary periods and ‘normal’ economic conditions.
The Marchmont Observatory / SLIMPDF